Two babies crying and a preschooler refusing to put her tights on. My mom said, “Is this a bad time?” It was the perfect time. I needed to hear what she had to say and gain insight about a challenging situation. In short, I needed to learn despite the hectic surroundings. In time, the tights were on and the babies were calm…and I had learned something new.
How can we create a culture where we can learn and listen even in the chaos?